Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cvomart9gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cvomart9gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cvomart9gmail.com

Our refund policy ensures that our customers have a hassle-free experience. We understand that sometimes purchases don't go as planned, and that's why we have laid out a clear process for refunds. Whether you are dissatisfied with a product or there have been unexpected issues, you can trust that our refund policy will be there to support you.

To initiate a refund, the first step is to contact our customer support team. Our team is well-trained and experienced in handling refund requests, so they can guide you through the process. You can contact us via phone, email, or through our website's contact form. It is important to provide your order details and the reason for the refund request. This helps us process your request efficiently and swiftly. Once we receive your request, we will review it promptly and notify you of our decision.

If the refund is approved, it will be processed through the original method of payment. We aim to process all refunds within 7-10 business days. However, depending on your bank or credit card company, it may take additional time for the refund to appear on your statement. We appreciate your patience during this period. In some cases, we may need more information from you to complete the refund process, but we will communicate clearly and transparently to avoid any confusion.

Our refund policy also takes into consideration special circumstances. For example, if an item was damaged during shipment or if there was an error on our part, you are entitled to a full refund without any additional cost. We believe in standing behind our products and services, so if there is a problem, we are committed to making it right.

We also offer partial refunds in certain situations. If a product has been used but is still in good condition, we may provide a refund minus a restocking fee. This fee covers the cost of returning the item to our inventory. We make these determinations on a case-by-case basis, taking into account the specific circumstances of each situation.

In conclusion, our refund policy is designed to be fair and straightforward. We want to ensure that every customer feels confident in their purchase and knows that they have options if things don't work out. By following the steps outlined here, you can easily request a refund and resolve any issues that may arise. We are here to help and support you through the process, making it as smooth as possible. Thank you for choosing our service, and we hope to meet your expectations every time.